HEG-FR · Haute École de Gestion Fribourg
Day 2 · Section 1

Platforms

What is a platform? And how do they operate, disrupt, and dominate a market?

Building the platform model

1

Two-sided market

Sellers
Value
Buyers
2

Add rules & infrastructure

Rules Business
Sellers
Buyers
Infrastructure
3

Add the platform provider

Rules Business
Sellers
Buyers
Infrastructure
Platform Provider
eBayAirbnbUberEtsyShopifyAmazon MarketplaceHandyTwilioVisaFiverr

Product vs Platform

Product

One Sided Market

WhatsApp

Platforms

Multi Sided Market

WeChat

Network Effects

Direct Network Effects

SellersSellers

BuyersBuyers

Indirect Network Effects

BuyersSellers

SellersBuyers

Platform Types

Technology Platform

Nintendo Switch

Invest Initial Asset

Transactional Platform

Upwork

Underutilized Free Asset

Network Effect Flywheel

Network Effect
Clients
Data
Patterns
Product
  • Clients → generate interactions
  • Data → captured on every interaction
  • Patterns → emerge from the data
  • Product → improves and attracts more clients

Case Studies

WeChat CN

WeChat

From messaging to super-app: the most embedded platform in the world.

Timeline
2011
Launch
2017
Mini Programs
2024
Full ecosystem
Key stats · 2023
1.26B
MAU
38B
msgs/day
20M
Official Accounts
95%
brands w/ WeChat Store
68M
videos/day
82 min
/day
70M
mini-programs
330M
video viewers / mo

You can live inside WeChat.

Alibaba CN

Alibaba

A full commerce + logistics + finance + cloud ecosystem.

Ecosystem map
Image slot — upload in editor
Cameo US

Cameo

Personalized videos marketplace connecting talent (sellers) with fans (buyers).

Direct Network Effects

Talent ↔ Talent · Fans ↔ Fans

Indirect Network Effects

Fans ⟶ Talent (demand pulls supply) · Talent ⟶ Fans (catalog pulls demand)

Reliance Jio IN

Reliance Jio

How free voice + cheap data rewrote India's digital economy in 18 months.

Timeline
2010
Founded
2014
Optical fiber
2015
LYF handset
2016
Welcome Offer launch
Data is the new oil

Market cap, USD (approx). Tech vs Oil majors.

Speed Network in 2015 (vs India)
Price per 1GB of data in India (USD)
Jio subscriber growth

Subscribers (M). TAM: 1.17B.

Indian telecom market share
2016 (pre-Jio)
  • Airtel24%
  • Vodafone18%
  • Idea17%
  • BSNL9%
  • Others32%
  • Jio0%
2018 (post-Jio)
  • Airtel29%
  • Vodafone35%
  • Idea0%
  • BSNL10%
  • Others5%
  • Jio21%
Current
  • Airtel33%
  • Vi (Voda-Idea)18%
  • BSNL8%
  • Jio40%
Strategy formula

Cheap Hardware + Free Voice + Cheap Data + App Ecosystem

Jio ecosystem
Consumers
Home
Small Merchants
Enterprises

Platform Evolution Framework

Inception → Scaling → Monetization → Protection → Expansion

Inception
Scaling
Monetization
Protection
Expansion
Size / $Time →

Workshop · 5 Stages

WORKSHOP

Inception

SubstackUpworkAffirm
Indicators
  • TAM + willingness to pay
  • Strong value proposition
  • Repeat usage interactions
WORKSHOP

Scaling

UberDropboxOpenTableTaskRabbit
Key question

How are you going to address the chicken & the egg problem of generating strong network effects when both sides are dependent on each other?

WORKSHOP

Monetization

AppleCoinbaseSquare
Strategies
Transaction fees
Subscription fees
Premium access fees
Advertising
Complementary products and services fees
WORKSHOP

Protection

MicrosoftSalesforceSAP
Strategies
Increasing switching costs
Increasing multihoming costs
Avoiding envelopment
Platform innovation
Preventing disintermediation
Adapting the rules of engagement
WORKSHOP

Expansion

GoogleTikTokAlibaba
Directions
Day 2 · Workshop

Journey Simulator

Build a persona, map the As-Is journey, surface pain points, redesign To-Be.

Grounded in Cooper (1999) and Nielsen Norman Group persona methodology
FlexibleOrganized
Digital −Digital +
Social −Social +